If you receive a PCN, a Penalty Charge Notice, you can challenge this here. You cannot challenge by phone. All challenges must be made online.
Challenge a PCN online
Before you begin, please make sure you have the following information available:
- PCN number - this starts with CU followed by 8 digits.
- vehicle registration
If you are challenging more than one PCN for the same vehicle, please include all CU reference numbers in the challenge section of your PCN form.
The challenge form will time out after 20 minutes, we recommend you write your comments offline and cut and paste them in to the form.
Footage for CCTV cases can only be viewed via a windows operating system.
What happens next?
Once you have submitted your challenge, you will receive a confirmation email. If you haven't received it, please check your spam folder.
When we reply to objections by email, this will be from "[email protected]".
Challenges we can't accept
If your vehicle has been removed, we will not accept a challenge for the removal of a PCN until your vehicle has been released. You will need to pay for its release by contacting the car pound directly.
If your PCN has reached warrant stage, you will need to contact the relevant enforcement agent;to pay the PCN amount and any additional fees.
Understanding your PCN
For information on contraventions and how we use our discretion, please refer to: