Escalating complaints of anti-social behaviour with the Community Trigger  

  • Have you reported the same anti-social behaviour to Camden Council 3 times in the last 6 months?
  • Do you consider that no action has been taken?

Then you may want to use the Community Trigger process

What is the Community Trigger?

The process enables victims of anti-social behaviour and hate incidents the right to ask agencies to review how previous reports have been responded to and consider what further actions may be taken where the behaviour persists.

The process is designed to make sure that we work together to try and resolve complaints about anti-social behaviour (ASB). The Trigger helps us and you by making sure that no-one suffering the effects of ASB falls through the net. It will also help ensure that everything that can be done is being done.

How does it work?

  • Any individual, business or community group (or a representative with written consent) can activate the Community Trigger.
  • The Community Trigger can be used when there have been at least 3 separate incidents regarding anti-social behaviour or hate incidents reported in the last 6 months, or 5 individuals have separately reported about the same issue in the last 6 months
  • The complaints relate to the same behaviour, nuisance or problem
  • The incidents were reported within 1 month of them happening
  • The request to activate the community trigger must be made within 6 months from when the original complaint was made.
  • Anonymous reports do not meet the Community Trigger threshold.

Please note: The Community Trigger is not a complaints process. If you are unhappy with a council service please use the complaints process

How to request a Community Trigger

You can request a Community Trigger in the following ways:

Email: [email protected]

Telephone: 020 7974 2915 (Camden Community Safety)

Post:

Community Trigger
Community Safety and Emergency Management Service
8th Floor
5 Pancras Square
London
N1C 4AG

You will need to provide details of each time you have reported the issue, to who (name, organisation and/or incident reference number) and information about the ASB taking place.

What can you expect?

Once you have asked for a Community Trigger your application will be assessed and you will receive an initial response as soon as possible.

If your request meets the criteria then the council, police and other agencies involved will undertake a case review and will contact you further to discuss and explain the next steps that will be taken with appropriate partner agencies. The review of the case will be based on an assessment of whether any actions that have been taken in response to the issues you have reported have been adequate, especially in terms of making any victims of the ASB that may be facing high risks safer.