Accessibility - Love Camden

Accessibility statement

This website is run by Camden Council and we want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible is this website?

We know some parts of this website aren’t fully accessible:

  • some older PDF documents aren’t fully accessible to screen reader software
  • some PDF documents do not have titles that describe the topic or purpose of the page

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille call Contact Camden - 020 7974 4444 or report any accessibility problems and a member of our web team will consider your request and get back to you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, report any accessibility problems and a member of our web team will consider your request and get back to you in three working days.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Contacting us by phone or visiting us in person 

Find out how to contact us

People who use British Sign Language can contact Camden Council using SignVideo Web Access, an online interpreting service.  

You can also contact us through TexMee – this is like texting/SMS. You can use this service via its website or app. 

Technical information about this website’s accessibility 

Camden Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below. 

Non accessible content 

The content listed below is non-accessible for the following reasons: 

Non compliance with the accessibility regulations 

  • Some of our older PDFs don’t meet accessibility standards.  

How we test this website 

This website is automatically tested by Siteimprove software. It evaluates the site according to WCAG and gives us a rating score.  

The web team regularly act on issues the system finds. 

What we’re doing to improve accessibility 

We are continually working to make improvements to this website and plan to work with residents and external agencies for testing in the future. 

Preparation of this accessibility statement

This statement was prepared on 17/05/2022. It was last reviewed on 17/05/2022.

Making the website accessible

I am blind

If you are blind, we highly recommend navigating our website using a screen reader for full accessibility and easier navigation. 
 

I am Deaf or Hard of Hearing

People who use British Sign Language (BSL) can contact Camden Council using SignVideo BSL Live, a specialist interpreting service. The service is available 24 hours a day, seven days a week and is free to use.

To download the app to your phone, search your app store for SignVideo.

Requirements for using SignVideo on a computer

  • PC or Mac with a webcam
  • Browsers: Edge, Chrome, Firefox, or Safari
  • Bandwidth:
    • Min 512kbps, max 1.5 mbps
    • Recommended 1 mbps upload for HD Video

For technical help, contacthelp@signvideo.co.uk or call 020 3388 0771.

TexMee

TexMee

You can also contact us through TexMee – this is like texting/SMS.

You can use this service in two ways, via the website or a mobile app.

To use it on your mobile, search for TexMee on your app store and download the app.

The service is available between 9am to 5pm Mondays to Fridays, except bank holidays, and will require a webcam. 

If you need to report an emergency repair for example, please use the this service.

Accessibility feedback

You can report an issue by visiting https://www.camden.gov.uk/report-an-accessibility-issue.